Professional Experience

Independent Consultant
March 2000 – present
Selected Clients: U.S. Cellular; Intuit; Genentech; Fluid; bizwerk, a frog design company; Caring.com; Paycycle; Matrix Medical Network

• Information architecture and content strategy
• Communications strategy for product and program launches
• Web application usability testing
• Intranet strategy and development
• Editorial program management
• Presentation development
• End-user documentation

Wordwright Communications,
August 2005 – March 2009
Selected Clients: Amgen; Levi Strauss & Co.; Gilead Sciences; Business Objects
Managed and implemented employee communications projects, including:

• Intranet design, content strategy and feature article development
• Corporate video scriptwriting and production
• Research and strategic planning
• Communications function management
• Process and procedures development and management
• Event planning and coordination

Genentech, Inc.,
August 2003 – June 2005
Trainer & Documentation Project Manager

• Intranet design, development and program management
• Curriculum development, training presentations and one-on-one coaching programs in business writing, software skills, presentation skills, time management, new hire orientation, clinical information, and workflow processes
• Management and production of standard operating procedures and documentation quality processes and standards
  

Intuit Inc.
1996 - 2000
Program Manager for QuickBooks.com
August 1999 - March 2000

• Supervised production engineering and quality assurance staff
• Scheduled and managed regular maintenance and long-term engineering and production projects
• Designed site navigation, information architecture and user experience

Lead Producer for QuickBooks.com and Small Business by Quicken.com, December 1997 - August 1999

• Designed site navigation, information architecture and user experience
• Developed content and managed freelance content producers and content partnerships
• Scripted templates for dynamically generated Web pages
  

Multimedia Producer and Developer – Financial Planning Tools, Quicken for Macintosh, January 1997 - November 1997

Technical Writer – Quicken for Macintosh User’s Guide, February 1996 - December 1996

Altera Corp., 1993 - 1996
Marketing Communications Specialist, July 1994 - February 1996
Technical Writer, December 1993 - July 1994

Software & Technology Skills

Expertise in Photoshop, Illustrator, InDesign, Visio, MS Project, FrameMaker, Acrobat Pro, Quicken, Word, PowerPoint and other basic office applications. Proficiency in Dreamweaver, HTML, CSS, FileMaker Pro, and social media tools and services.

Education

University of California at Berkeley
Bachelor of Arts in English Literature with Honors, 1990

Courses, conference sessions and workshops from 1990 – present in the following areas:

• Information design
• Instructional design
• Web and Intranet strategy, management and governance
• Web technology and production, including HTML, CSS and javascript
• Graphic design
• Photography
• Film and video production; cinematography and editing; film theory and history
• Communications strategy and measurement
• Writing and editing, including grant writing and screenwriting
• Time management