Education

Bachelor of Arts in English Literature with Honors
University of California at Berkeley, 1990

Individual courses in writing, graphic design, computer programming, web production and technology, grant writing, film production, film theory and history, screenwriting, photography, print production, and illustration (1990 - present).

Professional Experience

Selected Freelance, Contract & Consulting Clients, March 2000 - present

Associate Producer, Seven Ways to Fall, February 2002 - present
A documentary film produced and directed by Karen Everett

• Completed grant applications
• Planned, produced, and promoted fundraising events
• Developed film identity package, including postcard, letterhead, and web site (www.kareneverett.org)

Genentech, March 2003

• Updated standard operating procedures
• Created department style guide

frog design, December 2000 - June 2001

• Defined and documented software development processes
• Managed development and launch of project intranet
• Developed and moderated software usability tests
• Created end-user documentation plan
• Edited and contributed to executive presentations for partners and venture capitalists

Intuit, Inc., September 2000 - December 2000

• Wrote QuickBooks 2001 and QuickBooks for the Web marketing copy
• Developed articles for the QuickBooks.com monthly newsletter

Emergent Management Consulting, July 2000 - September 2000

• Managed development and launch of web site redesign
• Created marketing communications plan

Intuit Inc., 1996 - 2000

Program Manager for QuickBooks.com, August 1999 - March 2000

• Supervised production engineering and quality assurance staff, including primary responsibility for performance reviews, hiring, disciplinary action, and team motivation
• Scheduled and managed regular maintenance and long-term engineering and production projects
• Investigated and recommended industry-standard dynamic publishing systems, site search technologies

Lead Content Producer for QuickBooks.com and Small Business by Quicken.com, December 1997 - August 1999

• Worked with a team of engineers and producers to launch a channel on a major Web portal
• Developed content in-house and worked with Business Development to form partnerships with outside content publishers
• Scripted templates for dynamically generated Web pages
• Designed site navigation and ensured that user interface conformed to company standards
• Managed freelance and contract writers, edited their work, and presented their contributions on the site

Multimedia Developer and Project Manager, Quicken for Macintosh,
January 1997 - November 1997

Developed multimedia financial planning tools, including:

• Writing on-screen text and creating storyboards to map information flow
• Programming functionality
• Ensuring that graphics and user interface conformed to project specifications
• Supervising voice-over recording

Technical Writer, Quicken for Macintosh, February 1996 - December 1996

• Wrote, edited, and created the production schedule for the printed user's guide
• Reduced overall page count of printed material by one third
• Edited online help, multimedia planning tools, and video scripts

Altera Corp., 1993-1996

Marketing Communications Specialist, July 1994 - February 1996

Wrote, designed, and managed marketing communications projects, including:

• 6-color collateral pieces
• Photographic manipulation and collage
• Logo style guide

Technical Writer, December 1993 - July 1994

Wrote and edited technical documentation, including:

• Articles for customer newsletter
• Technical application notes
• Product data sheets

Sellectek, Inc., 1992 - 1993

Technical Writer and Editor

• Managed priority projects for key clients
• Contributed to a 50% increase in production after promotion to Editor
• Edited corporate collateral
• Edited and wrote online help for flagship product
• Created company editorial style guide

Volunteer Experience

San Francisco Sex Information (www.sfsi.org), October 2001 - present

• Shift co-supervisor
• Fundraising committee, grant-writing lead
• Training staff intern
• Contributor to the frequently asked questions section of the SFSI web site

Co-chair - Publicity, City College of San Francisco Student Film Festival, Spring 2002

• Co-curated the festival program
• Coordinated publicity for the festival on and off campus
• Produced printed publicity materials, including posters, postcards, and event program

San Francisco Media Archive, Internship, November 2001 - March 2002

• Researched and compiled film and video clips for clients
• Transferred 16mm films to video
• Stored and cared for archival films
• Cataloged new film and video donations and purchases