I design and organize information so people can use it.

I specialize in guiding customers and employees through complex processes, such as choosing a wireless calling plan, understanding medical insurance options, or learning a new software development model.

Beginning with the business goals and audience needs, I design a framework for the information and a strategy for communicating it effectively. Once the plan is in place, I'll produce whatever's needed to get the message across quickly and succinctly, from copy to diagrams, images or video.